FAQ's

1) How do we get the work and information to you?

a) There are several options including: 1) Faxing - which is the quickest way to send us your information. This can be done daily, weekly, etc. 2) Mailing - we will set up a courier account via UPS or FedEx at no charge to you so your billing information will be picked up on a regular basis. and 3) Personal pick up - this is only available to our clients who practice within a 50 mile radius of our main office location, Washington, MI.

2) Who receives the payments?

a) only the provider office receives payments. No payments of any type are received by North Star Medical Billing. Once you receive the payment, a copy of the EOB is made and sent to us for prompt posting.


3) Do you have a procedure for handling unpaid or under paid claims?

a) Our delinquent claims department runs 4 different claim reports every 30 days to capture all unpaid balances. We take all measures to ensure payment is made by calling insurance companies and appealing denials, under paid claims, and/or claims that weren't paid at the contracted rate.


4) What type of reports do we receive?

a) We consider our reports to be invaluable to our providers. Each month you receive a report package containing but not limited to 8 reports. Among these are Year to Date Totals, Monthly Totals, Patient Daily Logs, Aging Reports, Insurance company Break Down, Physician Productivity Report and Visit Summaries. We also have a database that allows us to use a range of parameters so your reports and types are virtually limitless.

5) Who does the patient call if they have a question?

a) We have toll free and local numbers printed on our statements that patients receive and a representative from Northstar will handle all patient phone calls personally and efficiently.

6) What if I want to see my practice data or patient information?

a) We use a state of the art billing system that allows us to connect to our providers via a secure method over the internet. This enables you to view, at any time, all of your patient information in real time format.


7) What information do you need from us?

a) Customarily a superbill or route slip is provided containing new patient information and a copy of the insurance card and patient ID. We can work with your existing superbill or we can design one to suit your practice needs.

8) How long does is take for you to set us up?

a) We have developed a streamlined transition process from either your office staff or an existing billing service that virtually eliminates down time. It takes approximately 2-3 weeks to gather practice/patient information, complete any necessary enrollments and perform database set up. During this time, you will remain billing with which ever system you have in place. However, if this is not feasible, we can make the necessary accommodations. Note: if there is any type of credentialing to be done, this process could take longer.